1. Home
  2. FAQ
💬 Help Center

Mostpay FAQ — Complete answers to frequently asked questions.

From registration and payments to bonuses, gaming, and security — find answers to all your questions in one place.

All Questions
Registration
Payment
Bonus
Gaming
Security
Account
50+
FAQ
7
Category
24/7
Support
Bengali
Language

Quick Help Categories

Have a specific question? Jump straight to that section.

📝
Registration & Login

How to register, log in, and change your password on Mostpay — all your answers are right here.

💰
Deposits & Withdrawals

Questions and answers about payments via bKash, Nagad, and Rocket — including minimum amounts, processing times, and procedures.

🎁
Bonuses & Promotions

Welcome bonus, reload bonus, cashback — how to claim them and how to use them.

🎮
Gaming Support

Answers to any game-related questions — game rules, betting methods, Live Casino, fish games, and more.

🔒
Security & Privacy

Details on account security, data protection, and reporting suspicious activity.

⚙️
Account Management

All account settings in one place — profile updates, KYC, limit settings, and self-exclusion.

📝

Registration & Login

8 Questions

Registering on Mostpay only takes a few details — your full name, date of birth, an active mobile number, and a password. Registration is completely free and takes just 2 minutes. You will need to verify your number via OTP during sign-up.

An NID is not required for initial registration. However, KYC verification must be completed before any withdrawal, which requires a photo of your NID or passport. It's best to complete KYC right after registering to avoid delays later.

No. Under Mostpay's rules, only one account may be opened per mobile number. Holding multiple accounts is strictly prohibited, and if detected, all associated accounts may be permanently closed.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Use that OTP to create a new password. The OTP is valid for 5 minutes.

Yes, you can register with an email address in addition to a mobile number. When signing up with email, a verification link will be sent to your inbox. Simply click the link to complete your registration.
💰

Deposits & Withdrawals

10 Questions

Mostpay currently supports a wide range of payment methods, including bKash, Nagad, Rocket, Upay, and Sonali Bank. From mobile banking to direct bank transfer — all options are available.

The minimum deposit on Mostpay is just BDT 200. Limits may vary for mobile banking and bank transfers. There is no fixed maximum deposit limit, though large amounts in a single day may require additional verification.

Withdrawals on Mostpay are typically processed within just 5–15 minutes. bKash and Nagad are the fastest options. Bank transfers may take 1–3 business days. If KYC verification has not been completed, your first withdrawal may take a little longer.

Deposits are typically credited within 5 minutes. If yours hasn't arrived, take a screenshot of your payment and send it to the Mostpay support team. The team will verify it and credit your balance. Your funds are never lost.

Mobile banking withdrawals are generally fee-free. Bank transfers may incur a small processing fee. Check the payment page or contact support for the latest fee information.
🎁

Bonuses & Promotions

7 Questions

When you register on Mostpay and make your first deposit, you will receive a welcome bonus. The bonus amount is a set percentage of your first deposit and is credited to your wallet automatically. To view the current offer, Promotions Page Visit.

No, bonuses cannot be withdrawn directly. To withdraw bonus funds, you must meet the specified wagering requirements. For example, a 10x wagering requirement means that if you receive a BDT 100 bonus, you must place BDT 1,000 in bets. For full terms and conditions, Terms & Conditions Available.

Share your referral link or code with a friend. When they register and make their first deposit, you will receive a referral bonus. You can find your referral code in the profile section of your account.

Bonus validity varies by type. Welcome bonuses must generally be used within 30 days. Daily bonuses expire on the same day. Any bonus not used within its validity period will be forfeited.
🎮

Gaming Support

8 Questions

Mostpay offers over 500 games, including fish games, Live Casino (roulette, blackjack, baccarat), Sports Betting (cricket, football, tennis), slot machines, board games, and much more. In the game lobby Go to view all.

Yes, odds update in real time on the Mostpay Sports Betting section. You can place bets at any point during a match. Live betting is available for all major tournaments — Bangladesh cricket, IPL, World Cup, and more.

If you get disconnected, Mostpay automatically saves your last position. Once you reconnect, you can pick up right where you left off. For live games, the system resolves outcomes according to the game rules.

Targeting larger fish earns more points in Fish Game. Increase your bullet power and focus on the big ones. Landing a boss fish brings massive rewards. Remember — gaming is for entertainment, so always play responsibly. About Fish Game Learn more.
🔒

Security & Privacy

6 Questions

Yes, Mostpay uses SSL 256-bit encryption. Your personal and financial information is fully protected. Mostpay does not sell your data to third parties. For more details, Privacy Policy Read.

If you notice any suspicious activity, change your password immediately and notify the support team. Mostpay applies additional verification when a login is attempted from an unrecognized device. Enabling two-step verification keeps your account even more secure.

No, Mostpay will never ask for your password by phone, message, or email. If anyone claims to be from Mostpay and asks for your password, it is a scam. If this happens, contact support immediately and change your password right away.

Go to the "Responsible Gaming" section in your account settings to enable self-exclusion. You can set it for a temporary or permanent period. You can also request this directly through support. For more details, Responsible Gaming page View.
⚙️

Account Management

6 Questions

Your registered mobile number can be changed, but identity verification will be required. To change your name, please contact support with the relevant KYC documents. All changes take effect after review.

To close your account, please contact the support team. Before doing so, make sure to withdraw any remaining balance from your wallet. Once the account is closed, all data will be permanently deleted and cannot be recovered.

KYC verification is typically completed within 24–48 hours. If your documents are clear and accurate, it may be processed even faster. You will be notified by email or SMS once verification is complete.
🔗 Quick Links
Register Sign In View Promotions Game Lobby Responsible Gaming Terms & Conditions
🔥 Popular Questions
When will a bonus appear in my account?
How do I withdraw to bKash?
Is registration free?
How do I play Fish Game?
Where can I find live cricket bets?
Can I withdraw without completing KYC?
What should I do if my account is suspended?
🎧
Support Team

If you cannot find the answer to your question here, our support team is always available to help.

Live Chat — 24/7
[email protected]
Average response time: 5 minutes
💡 Helpful Tips
🔐 Account Security

Use a strong password — a mix of letters, numbers, and special characters.

✅ Quick Verification

Complete your KYC right after registration — it will make your withdrawals faster.

Mostpay FAQ — Help Center

Using an online gaming platform can raise a lot of questions — how to register, where to make payments, when to expect bonuses, and how to withdraw your winnings. The Mostpay FAQ page is designed to give you straightforward answers to all of these.

Mostpay has put together this FAQ with Bangladeshi players in mind. Every question and answer is written in plain, straightforward English — no complicated language, just clear and direct responses. Whether you are a new member or a long-time Mostpay user, this FAQ is here for everyone.

The Mostpay FAQ is updated regularly. Whenever new features are added or policies change, the FAQ is updated accordingly. So if you ever get stuck on something, check this page first — you will find answers to most questions right here.

If you still cannot find the answer you are looking for, our 24/7 support team is here for you. Get immediate help via live chat — on average, our support team responds within just 5 minutes.

Remember, Mostpay is a safe and responsible gaming platform. We want you to have fun and stay well. Never face a problem alone — reaching out for help is always the right call.

📌 Bookmark the FAQ Page

Bookmark this page — so the next time you have a question, you can find the answer instantly.

📚 Page Sections

📝
Registration & Login
5 FAQs
💰
Deposits & Withdrawals
5 FAQs
🎁
Bonuses & Promotions
4 FAQs
🎮
Gaming Support
4 FAQs
🔒
Security & Privacy
4 FAQs
⚙️
Account Management
3 FAQs
✅ Didn't find your answer?

Reach us via Live Chat — available 24 hours a day, 7 days a week. Average response time is just 5 minutes.

🚀

Got your answers? Start playing now!

Join Mostpay — enjoy a safe, fun, and responsible gaming experience.

🆕 Register for Free 🔑 Log In to Your Account 🎮 Browse Games
বাংলা